Refund Policy

At Higher Frequency 432, we are committed to providing exceptional products and customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy for detailed information.

Eligibility for Refunds and Returns

  • Timeframe: Requests for refunds or returns must be initiated within 30 days of receiving your order.

  • Condition: Items must be returned in their original condition, unused, and in their original packaging. Products that are damaged, altered, or show signs of use are not eligible for a refund.

  • Non-Refundable Items: Certain products are non-refundable, including:

    • Custom or made-to-order items

    • Digital downloads or eBooks

    • Sale or clearance items

    • Gift cards

Refund Process

  1. Initiate a Refund Request:

    • Email us at info@higherfrequency432.com with your order number, a description of the issue, and any supporting photos (if applicable).

  2. Approval:

    • Once we review your request, we will notify you via email whether your refund request is approved or denied.

  3. Return Instructions:

    • If approved, we will provide you with instructions for returning the item(s). Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

  4. Refund Timeline:

    • Once we receive and inspect the returned item(s), we will process your refund. Please allow up to 7-10 business days for the refund to reflect on your original payment method.

Exchanges

If you would like to exchange an item, please contact us within 30 days of receiving your order. Exchanges are subject to product availability. Customers are responsible for shipping costs associated with exchanges unless the exchange is due to our error.

Defective or Damaged Items

  • Notification: If your item arrives defective or damaged, please contact us within 48 hours of delivery with photos of the issue.

  • Resolution: We will replace the damaged item or issue a full refund, including shipping costs.

Order Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund. After this timeframe, cancellations may not be possible if the order has already been processed or shipped.

Non-Returnable Circumstances

  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part.

  • Lost or Stolen Packages: We are not responsible for packages lost or stolen after delivery. Please ensure a secure delivery location.

How to Contact Us

If you have any questions or concerns about our refund policy, please feel free to reach out:

  • Email: info@higherfrequency432.com

  • Phone: 1(888) 497 - 7797

  • Hours: Monday to Friday, 9 AM - 5 PM (CST)

Thank you for choosing Higher Frequency 432. We value your support and will do our best to ensure your satisfaction.