FAQs

Higher Frequency 432 is a wellness brand dedicated to creating transformative experiences through sound healing, holistic products, and intentional artistry. We offer a range of products, including incense, teas, and more, designed to elevate your well-being.
We are based in Houston, TX, but we ship our products across the United States.
You can reach us via email at info@higherfrequency432.com. Our customer support hours are Monday to Friday, 9 AM to 5 PM (CST).

Yes! We prioritize using natural, high-quality, and eco-friendly ingredients for all our products to support your holistic wellness journey.
Currently, we do not offer custom products. However, we may explore this option in the future. Stay tuned for updates!
While our products are made with natural ingredients, we recommend keeping incense, teas, and other items out of reach of children and pets. Always read product descriptions and labels for specific safety information.

Simply browse our website, add your desired items to the cart, and proceed to checkout. You will receive a confirmation email once your order is placed.
We offer standard and expedited shipping options. For more details, please review our Shipping Policy.
Orders are typically processed within 2-3 business days. Delivery times depend on your location and chosen shipping method. Standard shipping usually takes 5-7 business days within the U.S.
At this time, we only ship within the United States. We hope to expand to international locations in the near future.
Yes! Once your order ships, you will receive a tracking number via email to monitor your package’s journey.

We accept returns within 30 days of receiving your order if the item is unused, in its original condition, and in its original packaging. For more information, please review our Refund Policy.
To start a return or exchange, email us at [insert email address] with your order number and reason for the request. We will guide you through the process.
Orders can be canceled within 24 hours of placement for a full refund. After this timeframe, cancellations may not be possible if the order has already been processed or shipped.
No, digital products, such as eBooks, are non-refundable. Please ensure you review product descriptions before purchasing.